💬 Contact support
Search this Support Center first, then open a ticket from DJ Admin if you still need help.
Start at app.playthis.live/support. Search guides and FAQs (⌘K or Ctrl K), browse a topic, or scroll to Frequently asked questions.
Submit a ticket
- Sign in and go to DJ Admin → Support (or Settings → Support).
- Choose a category, add a subject and message, and submit.
- You receive a confirmation email with a ticket number.
- Reply on the ticket page while it is open; you also get email when support responds.
Open DJ Admin → Support.
Ticket statuses
- Open / In progress — We are working on your request or waiting on the next update.
- Waiting on user — We need a reply from you. If there is no reply for about a week, we may follow up and close the ticket.
- Resolved / Closed — The thread is finished. Open a new ticket if you need more help.